Before you buy

1. All price stated are NOT including postage fees.

2. All wooden toys are handmade, therefore it is inevitable that there might be a small area of the items that is not uniform colouring, or tiny flaws/scratches; At the same time, please be aware that those packaging box may unavoidably with slight defect during shipping, buyers who are expecting the items to be 100% perfect kindly refrain from placing order.

3. We take pride in checking all orders before they are directed to delivery and photos will be taken for future clarification and quality control purposes.
4. If there are only some minor flaw / scratches, we will offer you a Discount Code which worth a certain amount based on the severity of the damage / scratches.

5. Our products are carefully chosen and comply with the toys safety standard regulation as we want our little one to grow in a safe and clean environment.

6. The colours of the items in the photo may be slightly different from the real products due to different computer monitor settings.
7. We will not be held responsible for any losses incurred during shipping. For damaged / defect / unsatisfied items – customers please refer to our 7 days 100% goods return policy.
8. Once payment is made, it will not be refundable. However if customers are not satisfied with the items purchased, you can return the goods back to us (refer to 7 days 100% goods return policy). We will offer you a refund code which you can use it on your next purchase. Unless wrong items are delivered, customers will be entitling for one to one exchange.
9. If you wish to return the goods that you had purchased, please contact us within 48 hours (refer to our return and exchange policy)! For defect/damaged items, please attached with photo for verification purposes. We will contact you as soon as we receive your complain.

10. Our suppliers located at overseas, sometimes shipment might be delayed due to weather, custom clearance and other unforeseen circumstances, therefore please do not place order if you unable to wait for the pre-order/re-stock items to arrive.

11. Some toys which contain small parts may be choking hazards for a child who is 3 years old or younger; therefore parents are advice to supervise them while they are playing with those toys. Most importantly, parents are advised to choose appropriate toys based on your child’s age group.
12. Parents are advised to clean all their new toys before letting your little one play with it!

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